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Mars Veterinary in Minneapolis, Minnesota - Problem activating Optimal Selection kit

After successfully activting one Optimal Selection DNA kit I proceeded to attempt to activate a second kit. I entered the sample ID # from the side of the box (BR06437) and it comes back with "Sample ID not availale for actiavation". Please contact me at 651-452-7197 so that I can activate my Optimal Selection Kit for my Cairn Terrier.
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Review
#1493384 Review #1493384 is a subjective opinion of poster.
Reason of review
unable to activate kit
Loss
$135
Preferred solution
help with activation

Mars Veterinary - Waiting for my dogs results

waiting to find out my dog tripp dna it has been about 12weeks my e mail is ww.silverfox@twc com I am wondering if when you sent it out you did not put a dot after the two ww if you did not put the dot there it will not come to me other wise the only other thing I kin think of is that it got lost or you did not test the dna yet may be you were to busy or it got misplaced if you kin come up with tripps d n a I sure hope you could send it to me as I would surely like to know what he is thank you
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Review
#1387521 Review #1387521 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Mars Veterinary - We spent over $100.00 on a DNA test kit.

We did the swabs, mailed Bk in, and we have received NO RESULTS. That has been 4 months ago. Larry Holcomb. 205-389-1010. French bulldog.
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Review
#1155026 Review #1155026 is a subjective opinion of poster.
Reason of review
Order processing issue

Mars Veterinary - Need DNA results

We sent in a dna test kit 2 months ago on a french bulldog. Larry Holcomb. lhhol@bellsouth.net. we NEED TJESE TEST RESULTS ASAP. The brichure in kit said 2 - 3 weeks. what is with this????
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Review
#1130625 Review #1130625 is a subjective opinion of poster.
Reason of review
Problem with delivery

Mars Veterinary - Animal Dna Testing Review

I find it rather funny that this laboratory states a puppy that I bred is a 3rd generation wolfdog with gray wolf grandparents on both the sire and dams line. I had a DNA test done by this company on the mix breed mother and it is completely different results and more believeable than what the DNA test came back with this particular puppy. Not only did the owners of the puppy return the pup I had to give them a full refund because of the claim of recent wolf heritage. If I could sue this company for misrepresentation I would. But their disclaimer stating that this is strictly informational use only protects them from being held liable, for mistakes. This is a consumer-driven business. I plan on contacting Mars, and demanding that they send me 2 DNA test so I can retest the parents.
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Review
#1000651 Review #1000651 is a subjective opinion of poster.
Reason of review
Bad quality

Mars Veterinary in Grand Rapids, Michigan - Dog DNA done

5.0
Details
We had a test done, end of July they said it would be completed 2 to 3 weeks after receiving the samples, they are a company of their word. I were pretty surprised what our dog was. We actually thought he was a Irish Terrier Mix. NOPE! he is a golden retriever, pointer, yorkie and an unknown mix. I had to laugh! but sent them a nice note saying we were not seeing this and a picture. They sent it into review board, and came back with a full explanation, which made a lot of sense. Told them ( Things are NOT always as they SEEM!) Although my husband agrees to disagree! LOL In spite of it all, he is a incredibly smart dog playful not overly hyper comes when called!
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Review
#684405 Review #684405 is a subjective opinion of poster.
Reason of review
Bad quality

Mars Veterinary - Our DNA test went fine & we received accurate results

5.0
Details
We adopted our dog from the Lakeland, FL SPCA & were told that he was a terrier mix. We had the test done by MARS Veterinary & they told us that he is a Chihuahua/Yorkie Terrier. He definitely has the traits of both of these breeds. Our veternarian agreed with their findings. Odie has the temperment of both of these breeds & he has the looks of a terrier. I have seen several pictures of Chorkies (that's one of the names that describes a mix of Chihuahua & Terrier) and he looks remarkably similar to several of the pictures. We received our results within 4 to 5 weeks.
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Review
#679437 Review #679437 is a subjective opinion of poster.
Reason of review
Good quality

Mars Veterinary in Stuart, Florida - Mars vet DNA test is bogus

I had my rescue dog dna tested by Mars Vet dna test kit. To say my dog looks like a golden retriever mix is a understaement. She is longhaired golden in color, has feathers on all four legs, has a beautiful bushy golden retriever tail and has webbed feet. The Mars Vet dna wisdom panel came back declaring she was a mix of American Staffordshire terrier and a french bulldog. This test is obviously a ripoff of the gullible, unsuspecting public. Save your money, your guess of your mixed breed dog is more accurate than the guess made by Mars Vet Wisdom panel.
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3 comments
Anonymous
#1007347

Big rip off I'm going to check into seeing how I can sue, to get my money back, because they will keep taking ppls money if someone don't stop them. Yep, truth is ur guess is more accurate than Mars Vet Wisdom panel. I will call the pet shop from where bought this product and warn others on the internet.

Anonymous
#1665761
@Anonymous

I sent in a test January 2019 .. Still have not received .

NO RESULTS ..

J.P. HOUSTON .TX.

Anonymous
#1665954
@Anonymous

I sent in a test January 2019 .. Still have not received .

NO RESULTS ..

J.P. HOUSTON .TX.

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Review
#612064 Review #612064 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$63
Preferred solution
Full refund

Mars Veterinary in West Covina, California - WISDOM PANEL

omg these people have got to be a scam. My dog bella is a puppy mix and i had this test done. (still waiting for results) Bella gave her blood on aug 25th.. I have been waiting for over three weeks and checking the site for the results. The website said the test was done and they were generating a pdf form since last friday 09-14-12. ???? i have called and talked to them twice and emailed them.. They lied to me and said the blood was not rec till sept 11. ? really where has the blood been? I think they are full of lies. they say someone will call me and it has been two days and no call?? i read on here the results do not even match other peoples dog.. I am just mad as *** they lied to me and my vet is using them. I called my vet and waiting for a call back from them. I plan on making sure the world knows this company has no integrity...
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2 comments
Anonymous
#544601

yes the vet sent it out... the following week..

Anonymous
#544577

Hey, it definitely sucks that you're having so much trouble, but I couldn't help but notice that you said the blood was taken on August 25th and not received until Sept 11. Do you know if your vet actually sent the blood once it was drawn?

Or did the postal service maybe delay the blood, something that I will say most companies have no control over?

:? Mostly curious, because it seems like in your case they might not have done anything wrong.

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Review
#346479 Review #346479 is a subjective opinion of poster.
Loss
$100

MARS Veterinary/Wisdom Panel Insights

I had both of my dogs tested and fell off the chair when I got the results. First Dog SANDY, she has some health concerns and the Vet said that this could help with her care and treatment. She was a stray so we have no idea what her parentage is, their test was a farce. Per MARS her mother was PURE Chihuahua Father Mini Poodle and Cocker Spaniel, She has traits of Chihuahua, but no traits from her Fathers side, per Vet and Dog Show Judges, Makes one wonder. Then there is AUDRY, I know who her parents are. They got 25% of her right, Her Father is an 8th generation papered champion Pekingese. MARS said that her Father is a Pekingese and MIXED breed. Her Mother is a Terrier mix and MARS said that she is a PURE Chihuahua. It is sad that people have these tests done to try and improve their dogs care and training. Sandy and Audry will always be loved and cared for but this was and is sad. When you are trying to find a few answers to help the Vets with care and Trainers with concerns and you might have be able to give them some insight, and find out that you were ripped off. As P.T. Barnum said "THERE IS A SUCKER BORN EVERY MINUTE" and I was one.
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1 comment
Anonymous
#1057185

These tests don't only go back to who the mother and father are. They go back MANY generations.

Review
#294671 Review #294671 is a subjective opinion of poster.

Contact Mars Veterinary Customer Service

Mailing Address:
Mars Symbioscience
PO Box 8327
Gaithersburg, MD 20898-8327
All Mars Veterinary Contacts

Mars Veterinary Customer Service

I have read the complaints posted here and quite honestly was quite surprised. We had our little dog tested and at first didn't beleive the results. After talking with their on staff DVM, Dr. Hughes, we now fully understand how the results were derived and why she looks like she does. Dr. Hughes explained to us the basics of canine genetics and the difference between dominant and recessive traits. At the end of the day, dogs, like people, can look alot different then their parents. If you doubt the results, give them a call. Worse case you get your money back.
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Review
#237083 Review #237083 is a subjective opinion of poster.
Loss
$100