Not resolved

I had a wisdom panel done through my veterinarian.I was told to expect the result in 3-4 weeks.

6 weeks later, I still had not received any results. I called Mars and they said that they had never received a blood sample. I am certain that the sample was sent out. I understand that the sample may have gotten lost in the mail.

HOWEVER, Mars had received payment for they test and then just forgot about it. They didn't bother to let anyone (me or my veterinarian) know that they had not received a sample. After spending all of that money on a test with questionable accuracy to begin with, and then to have me and my family wait with baited breath for 6 find out that the test wasn't even being done? Thus far I am both dissatisfied with the product and the company management.

I hope that they make an attempt to rectify this situation in the very near future.


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